Privacy notice

Who to contact

Commerce Lane Ltd is responsible for handling enquiries addressed to us. Contact office@commercelane.co.uk about privacy or your information. Our registered details appear below.

Information and purposes

This website uses email and telephone links rather than an enquiry form. If you contact us, we may receive your name, contact details and information about your business. We use this information to reply, discuss the services you ask about and manage any resulting business relationship. Please avoid sending passwords or unnecessary sensitive information.

We rely on our legitimate interests in responding to business enquiries and maintaining a secure website. Where you ask us to take steps towards an agreement, processing needed for those steps may instead rely on the contract basis. We use information needed for legal duties on that basis.

Website and service providers

Cloudflare hosts and protects this website and may process technical connection information, such as IP addresses and request details, to deliver pages and protect the service. Our domain’s email is routed through Zoho, and our published telephone line uses Voipfone. These providers may handle the information needed to deliver your messages or calls. We do not add advertising pixels, analytics or embedded third-party media to the website code.

Retention and international processing

We keep enquiry information while handling the enquiry and for reasonable follow-up, and longer where needed for an agreement, legal obligation or dispute. The period depends on the nature of the contact and our legal duties. Cloudflare operates a global network, so website connection information may be processed outside the UK. Ask us at the address above for information about applicable transfer safeguards.

Your rights

You may have rights to access, correct or erase your information and to restrict its use, depending on the circumstances. You may object to processing based on legitimate interests. Contact us to make a request. You may also complain to the Information Commissioner’s Office.

Client projects

Client systems may need their own privacy notices and data-processing terms, considered within the agreed project scope. See our cookie information for this website.